Awards for Excellence - 2017

Outstanding Papers


Award journal index



Journal of Service Theory and Practice

Winner

Volume 26 number 6
Improving service quality through customer journey analysis
Ragnhild Halvorsrud, Knut Kvale, Asbjørn Følstad

Highly commended

Volume 26 number 2
Institutions as resource context
Kaisa Koskela-Huotari, Stephen L Vargo

Volume 26 number 3
Value proposition test-driving for service innovation
Maria Åkesson, Per Skålén, Bo Edvardsson, Anna Stålhammar

Volume 26 number 5
Engagement platforms: The role of emotions in fostering customer engagement and brand image in interactive media
Lorena Blasco-Arcas, Blanca Isabel Hernandez-Ortega, Julio Jimenez-Martinez

Outstanding reviewers

Kristina Witkowski
Piyush Sharma