We are pleased to announce our 2020 Literati Award winners.

Outstanding Paper
The UNTOLD story: Event tourism’s negative impact on residents’ community life and well-being
Ovidiu Ioan Moisescu, Oana Adriana Gica, Monica Maria Coros, Anca C. Yallop

Highly Commended Papers
Business model innovation in the Indian hospitality industry: A study of the willingness to outsource specialty restaurants in luxury hotels
Sonia Bharwani, David Mathews, Amarpreet Singh Ghura

On the road to consensus: key soft skills required for youth employment in the service sector
Anjana Singh, Prashnati Jaykumar

Public–private partnership as an innovative approach for sustainable tourism in Guanacaste, Costa Rica
María Dolores Herrero Amo, M. Cristina De Stefano