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Journal of Service Management

Journal of Service Management


ISSN: 1757-5818

This journal is a Hybrid Open Access journal
Full text online
Content: Table of Contents  |  Latest Issue RSS Latest Issue RSS
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other: Journal News (inc. calls for papers)  |  Sample article  |  Recommend this journal

2017 Impact Factor: 3.414*
5-year Impact Factor (2017): 5.407*

CiteScore 2017: 4.08
CiteScoreTracker 2018: 4.70 (Updated Monthly)



Editorial team

Editor

Jay Kandampully
Ohio State University, USA
kandampully.1@osu.edu

Editorial Directors

Dr Linda Alkire (née Nasr)
Texas State University, USA
linda.alkire@txstate.edu

Dr Stephanie Q Liu
Ohio State University, USA
liu.6225@osu.edu

Founding Editor

Robert Johnston (deceased), Warwick Business School, UK

Former Editor

Bo Edvardsson, Karlstad University, Sweden

Social Media Coordinator

Josina Vink, Experio Lab & Service Research Center, Karlstad University, Service Design for Innovation Network, Sweden

Research Review Editor

Bart Larivière, Center for Service Intelligence – Ghent University, Belgium

Publisher

Jo Jones
jjones@emeraldgroup.com

Content Editor

Jenny Chester
jchester@emeraldgroup.com

Executive Editorial Board

Lerzan Aksoy, Fordham University, USA
Sabine Benoit, University of Surrey, UK
Jay Kandampully, Ohio State University, USA
Timothy L Keiningham, St John's University, USA

Expert Research Panel Chair - Health Service

Timothy J. Vogus, Vanderbilt University, USA

Expert Research Panel Chair - Organizational Behavior, Human Resource Management and Strategy

Mahesh Subramony, Northern Illinois University, USA

Expert Research Panel Chair - Public Services

Ian R. Hodgkinson, Loughborough University, UK

Expert Research Panel Chair - Service Innovation

Allard C R van Riel, Radboud University, Netherlands

Expert Research Panel Chair - Servitisation

Christian Kowalkowski, Linköping University, Sweden

Expert Research Panel Co-Chairs - Service Design

Stefan Holmlid, Linköping University, Sweden
Dominik Mahr, Maastricht University, Netherlands

Expert Research Panel Co-Chairs - Service Operations

Joy Field, Boston College, USA
Liana Victorino, University of Victoria, Canada

Expert Research Panel Co-Chairs - Technology and Digital

Arne De Keyser, EDHEC Business School, France
Werner H. Kunz, University of Massachusetts Boston, USA

Editorial Advisory Board

Matthew Alexander, University of Strathclyde, UK
Tor Wallin Andreassen, Norwegian School of Management, Norway
Zelal Ates, Technische Hochschule Koeln, Germany
Silke Bambauer-Sachse, University of Fribourg, Switzerland
Mary Jo Bitner, Arizona State University, USA
Liliana Bove, The University of Melbourne, Australia
David E Bowen, Thunderbird - The American Graduate School of International Management, USA
Saara Brax, Aalto University, Finland
Luigi Cantone, University Frederico II of Naples, Italy
François Carrillat, University of Technology Sydney, Australia
Veena Chattaraman, Auburn University, USA
Jean-Charles Chebat, HEC Montreal, Canada
Lawrence F Cunningham, University of Colorado at Denver, USA
Arne De Keyser, EDHEC Business School, France
Bo Edvardsson, Karlstad University, Sweden
Bo Enquist, Karlstad University, Sweden
Joy Field, Boston College, USA
Raymond P Fisk, Texas State University, USA
Sabine Fliess, Fern Universitat in Hagen, Germany
Robert C Ford, University of Central Florida, USA
Margareta Friman, Karlstad University, Sweden
Martina Gallarza, University of Valencia, Spain
Matthias Gouthier, Universität Koblenz, Germany
Dwayne D Gremler, Bowling Green State University, USA
Christian Grönroos, Hanken School of Economics, Finland
Thorsten Gruber, Loughborough University, UK
Evert Gummesson, Stockholm University, Sweden
Anders Gustafsson, Karlstad University, Sweden
Wafa Hammedi, University of Namur, Belgium
Kristina Heinonen, Hanken School of Economics, Finland
Anu Helkkula, Hanken School of Economics, Finland
James L Heskett, Harvard Business School, USA
Ian R. Hodgkinson, Loughborough University, UK
Jens Hogreve, Ingolstadt School of Management, Germany
Stefan Holmlid, Linköping University, Sweden
Maria Holmlund-Rytkönen, Swedish School of Economics, Finland
Elina Jaakkola, University of Turku, Finland
Sertan Kabadayi, Fordham University, USA
Hans Kasper, Maastricht University, Netherlands
Byron Keating, University of Canberra, Australia
Beomcheol (Peter) Kim, Auckland University of Technology, New Zealand
Jung-Hwan Kim, University of South Carolina, USA
Minjeong Kim, Indiana University, USA
Daniel Kindström, Linköping University, Sweden
Ceridwyn King, Temple University, USA
Philipp Klaus, Prof. Dr. Phil Klaus & Associates Consulting, London, UK
Christian Kowalkowski, Linköping University, Sweden
Per Kristensson, Karlstad University, Sweden
Werner H. Kunz, University of Massachusetts Boston, USA
Cristiana R. Lages, The University of Reading, UK
Even J. Lanseng, Norwegian Business School, BI, Norway
Jos Lemmink, Maastricht University, Netherlands
Annouk Lievens, University of Antwerp, Belgium
Veronica Liljander, Swedish School of Economics and Business Administration, Finland
Ian Lings, Queensland University of Technology, Australia
Sylvia J Long-Tolbert, University of Toledo, USA
Peter R Magnusson, Karlstad University Service Research Center, Sweden
Dominik Mahr, Maastricht University, Netherlands
Stan Maklan, Cranfield University, UK
Anna S Mattila, Pennsylvania State University, USA
Janet R. McColl-Kennedy, The University of Queensland, Australia
Anton Meyer, Ludwig-Maximillian-Universitat, Germany
Andreas Munzel, Toulouse University, France
Irene Ng, University of Warwick, UK
Chiara Orsingher, University of Bologna, Italy
Amy L Ostrom, Arizona State University, USA
Stefanie Paluch, RWTH Aachen University, Germany
A Parasuraman, University of Miami, USA
Lia Patricio, University of Porto, Portugal
Paul G Patterson, The University of New South Wales, Australia
Chris Raddats, University of Liverpool, UK
Anat Rafaeli, Technion - Israel Institute of Technology, Israel
Chatura Ranaweera, Wilfrid Laurier University, Canada
Javier Reynoso, EGADE, Instituto Tecnológico de Monterrey, Mexico
Nichola Robertson, Deakin University, Australia
Henk Roest, Tilburg University, Netherlands
Aleda V Roth, Clemson University, USA
Jeffrey S. Smith, Florida State University, USA
Magnus Soderlund, Stockholm School of Economics, Sweden
David Solnet, University of Queensland, Australia
Mahesh Subramony, Northern Illinois University, USA
Jillian C Sweeney, University of Western Australia, Australia
Jaana Tähtinen, University of Turku, Finland
David A Tansik, The University of Arizona, USA
Stephen S Tax, University of Victoria, Canada
Steven A Taylor, Illinois State University, USA
Bård Tronvoll, Hedmark University College, Norway
Allard C R van Riel, Radboud University, Netherlands
Yves Van Vaerenbergh, University of Leuven, Belgium
Stephen L Vargo, University of Hawaii at Manoa, USA
Katrien Verleye, Center for Service Intelligence, Ghent University, Belgium
Liana Victorino, University of Victoria, Canada
Timothy J. Vogus, Vanderbilt University, USA
Chris Voss, University of Warwick, UK
Martin Wetzels, Maastricht University, Netherlands
Alan Wilson, University of Strathclyde, UK
Jochen Wirtz, National University of Singapore, Singapore
Lars Witell, Linköping University, Sweden
Dana Yagil, University of Haifa, Israel




* 2017 Journal Citation Reports® (Thomson Reuters, 2018)