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Previously published as International Journal of Service Industry Management
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5 year Impact Factor (2015) - 3.927
Prof. Phil Klaus introduces the JOSM Special Issue about how marketing will return to the CEO's strategic agenda.
The Journal of Service Management focuses on service management research. The journal publishes papers that show a unique and significant contribution to service literature, and provides a communication medium for those working in the service management field irrespective of discipline, functional area, sector or nationality. The journal publishes double-blind reviewed papers that focus on service literature/theory and its applications in practice.
As economies across the world have become more service orientated, so does the importance of studying and understanding all aspects of managing service. This presents new opportunites to undertake cutting edge research within various industry sectors, including manufacturing, information technology, engineering, health care, consulting, government, not-for-profits, and professional services. All require new knowledge, skills and abilities to meet the changing marketplace.
Access to such a wide variety of cutting edge research and its practical applications provides service researchers and industry managers with the opportunity to keep abreast of new thinking, and to adapt ideas to work successfully within their own academic and business organizations.
The journal covers:
Business Source Alumni Edition/Complete/Government Edition/Corporate/Corporate Plus/Elite/Premier, Cabell's Directory of Publishing Opportunities in Management and Marketing, DIALOG, Emerald Management Reviews, Hospitality & Tourism Complete/Index, (ISI) Current Contents, (ISI) Research Alert, (ISI) Social and Behavioral Sciences, (ISI) Social Science Citation Index, (ISI) Social SciSearch, ProQuest, Scopus, TOC Premier (EBSCO)
ABS (UK), AERES (France), Australian Business Deans Council (ABDC) Quality Journal List, Australian Research Council (ERA Journal List), BFI (Denmark), CNRS (France), JourQUAL 2.1 (Germany), NSD (Norway), ReadCube Discover, Scopus, The Publication Forum (Finland), Thomson Reuters (ISI), VHB-JOURQUAL 3
Join the JOSM online community to contribute to the latest discussions, or watch the recently added video of Jay Kandampully interviewing Evert Gummerson about Service Research and Social Media.
Jay Kandampully interviews Christian Grönroos and Pekka Helle about Adopting a service logic in manufacturing.
Jay Kandampully interviews Dr Elina Tuulikki Jaakkola (outstanding Reviewer of 2012) about the benefits of being a reviewer.
Jay Kandampully interviews Bård Tronvoll and Bo Edvarsson about their work on paradigms in service research.
Jay Kandampully interviews Heiko Gebauer about service driven manufacturing.
Jay Kandampully interviews Lars Witell and Per Kristensson about customer co-creation versus traditional market research techniques.
Jay Kandampully interviews Christian Grönroos and Annika Ravald about service as business logic.
Journal of Service Management is available as part of an online subscription to the Emerald Business, Management & Strategy eJournals Collection. For more information, please email email@example.com or visit the Emerald Business, Management & Strategy eJournals Collection page.
* 2015 Journal Citation Reports® (Thomson Reuters, 2016)