Welcome to the virtual special issue (VSI) of the International Journal of Contemporary Hospitality Management (IJCHM) on Artificial Intelligence (AI) in hospitality and tourism. This VSI compiles 20 timely, strong and impactful articles on artificial intelligence in hospitality and tourism that have been previously published in IJCHM. These articles can help researchers, instructors and practitioners. Should you enjoy perusing the articles within this VSI, we would greatly encourage you to share the link with other scholars, colleagues, students and industry partners. We welcome your thoughts and recommendations, and also any suggestions of new articles published in IJCHM to add to this list on research on artificial intelligence in hospitality and tourism. Please also feel free to peruse and share our previous virtual issues under the Journal News section.
Dr Fevzi Okumus
Editor-in-Chief of IJCHM
Articles
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts
Aijing Liu, Emily Ma, Yao-Chin Wang, Shi (Tracy) Xu, Tyran Grillo
Letting AI make decisions for me: an empirical examination of hotel guests’ acceptance of technology agency
Cristian Morosan, Aslihan Dursun-Cengizci
Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurant
Yao-Chin Wang, Avraam Papastathopoulos
Metaverse in hospitality and tourism: a critical reflection
Lai-Wan Wong, Garry Wei-Han Tan, Keng-Boon Ooi, Yogesh K. Dwivedi
Artificial intelligence research in hospitality: a state-of-the-art review and future directions
Rob Law, Katsy Jiaxin Lin, Huiyue Ye, Davis Ka Chio Fong
Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction
Dong Hong Zhu, Ya Ping Chang
30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
Haiyan Kong, Kangping Wang, Xuejie Qiu, Catherine Cheung, Naipeng Bu
Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector
Nikolaos Stylos, Jeremy Zwiegelaar, Dimitrios Buhalis
Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?
Ruiying Cai, Lisa Nicole Cain, Hyeongjin Jeon
The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload
Hailian Qiu, Minglong Li, Billy Bai, Ning Wang, Yingli Li
Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Mengying Zhang, Dogan Gursoy, Zhangyao Zhu, Si Shi
Investigating the determinants of performance of artificial intelligence adoption in hospitality industry during COVID-19
Yuangao Chen, Yuqing Hu, Shasha Zhou, Shuiqing Yang
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda
Yogesh K. Dwivedi, Neeraj Pandey, Wendy Currie, Adrian Micu
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda
Loveleen Gaur, Anam Afaq, Gurmeet Singh, Yogesh Kumar Dwivedi
Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics
Marcello Mariani, Matteo Borghi
Influences of artificial intelligence (AI) awareness on career competency and job burnout
Haiyan Kong, Yue Yuan, Yehuda Baruch, Naipeng Bu, Xinyu Jiang, Kangping Wang
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making
Minwoo Lee, Wooseok Kwon, Ki-Joon Back
Adoption of AI-based chatbots for hospitality and tourism
Rajasshrie Pillai, Brijesh Sivathanu