Articles

AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts
Aijing Liu, Emily Ma, Yao-Chin Wang, Shi (Tracy) Xu, Tyran Grillo

Letting AI make decisions for me: an empirical examination of hotel guests’ acceptance of technology agency
Cristian Morosan, Aslihan Dursun-Cengizci

Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurant
Yao-Chin Wang, Avraam Papastathopoulos

Metaverse in hospitality and tourism: a critical reflection
Lai-Wan Wong, Garry Wei-Han Tan, Keng-Boon Ooi, Yogesh K. Dwivedi

Artificial intelligence research in hospitality: a state-of-the-art review and future directions
Rob Law, Katsy Jiaxin Lin, Huiyue Ye, Davis Ka Chio Fong

Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction
Dong Hong Zhu, Ya Ping Chang

30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
Haiyan Kong, Kangping Wang, Xuejie Qiu, Catherine Cheung, Naipeng Bu

Big data empowered agility for dynamic, volatile, and time-sensitive service industries: the case of tourism sector
Nikolaos Stylos, Jeremy Zwiegelaar, Dimitrios Buhalis

Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?
Ruiying Cai, Lisa Nicole Cain, Hyeongjin Jeon

The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload
Hailian Qiu, Minglong Li, Billy Bai, Ning Wang, Yingli Li

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor
Mengying Zhang, Dogan Gursoy, Zhangyao Zhu, Si Shi

Investigating the determinants of performance of artificial intelligence adoption in hospitality industry during COVID-19
Yuangao Chen, Yuqing Hu, Shasha Zhou, Shuiqing Yang

Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda
Yogesh K. Dwivedi, Neeraj Pandey, Wendy Currie, Adrian Micu  

Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda
Loveleen Gaur, Anam Afaq, Gurmeet Singh, Yogesh Kumar Dwivedi

Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics
Marcello Mariani, Matteo Borghi

Influences of artificial intelligence (AI) awareness on career competency and job burnout
Haiyan Kong, Yue Yuan, Yehuda Baruch, Naipeng Bu, Xinyu Jiang, Kangping Wang

Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making
Minwoo Lee, Wooseok Kwon, Ki-Joon Back 

Adoption of AI-based chatbots for hospitality and tourism
Rajasshrie Pillai, Brijesh Sivathanu