We are pleased to announce our 2020 Literati Award winners.
Twenty-first century Total Quality Management: the Emergence Paradigm
Everard van Kemenade, Teun W. Hardjono
Highly Commended Papers
Design-driven innovation, quality, and customer value in manufacturing companies
Emanuela Conti, Massimiliano Vesci, Chiara Crudele, Tonino Pencarelli
Empirical analysis of Six Sigma project capability deficiency and its impact on project success
Manoj Hudnurkar, Suhas Ambekar, Sonali Bhattacharya
Healthcare service quality: a methodology for servicescape re-design using Taguchi approach
Rejikumar G., Aswathy Asokan Ajitha, Malavika S. Nair, Raja Sreedharan V.
Manuel F. Suárez Barraza