egp banner

Virtual Issue on Experience Management

International Journal of Contemporary Hospitality Management

Welcome to our new virtual special issue (VSI) of the International Journal of Contemporary Hospitality Management (IJCHM) on ‘Experience Management’ in hospitality and tourism. This VSI compiles 20 timely strong and impactful articles on Experience Management in the context of hospitality and tourism services that have been previously published in IJCHM. These articles can help researchers, instructors and practitioners. Should you enjoy perusing the articles within this VSI, we would greatly encourage you to share the link with other scholars, colleagues, students and industry partners. We welcome your thoughts and recommendations, and any suggestions of new virtual issues. Please also feel free to peruse and share our previous virtual issues under the Journal News section.

  1. Agapito, D. and Sigala, M. (2024), "Experience management in hospitality and tourism: reflections and implications for future research", International Journal of Contemporary Hospitality Management, Vol. 36 No. 13, pp. 57-76. https://doi.org/10.1108/IJCHM-11-2023-1722
  2. Murray, J.C., Harrington, R.J., Chathoth, P.K. and Khan, M.S. (2025), "Exploring memorable experiences in luxury hotels", International Journal of Contemporary Hospitality Management, Vol. 37 No. 1, pp. 296-315. https://doi.org/10.1108/IJCHM-03-2023-0428
  3. Ponsignon, F., Jaud, D.A., Durrieu, F. and Lunardo, R. (2024), "The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum", International Journal of Contemporary Hospitality Management, Vol. 36 No. 8, pp. 2582-2600. https://doi.org/10.1108/IJCHM-07-2023-1081
  4. Zhang, T.(C)., Hua, N., Heo, J., Wang, Y. and Pizam, A. (2024), "Experience design of lifestyle communities: the future of hospitality and tourism", International Journal of Contemporary Hospitality Management, Vol. 36 No. 12, pp. 4258-4277. https://doi.org/10.1108/IJCHM-06-2023-0780
  5. Veloso, M., & Gomez-Suarez, M. (2023). Customer experience in the hotel industry: a systematic literature review and research agenda. International Journal of Contemporary Hospitality Management, Vol. 35 No. 8, pp. 3006-3028. https://doi.org/10.1108/IJCHM-04-2022-0517
  6. Wei, W., Baker, M.A. and Onder, I. (2023), "All without leaving home: building a conceptual model of virtual tourism experiences", International Journal of Contemporary Hospitality Management, Vol. 35 No. 4, pp. 1284-1303. https://doi.org/10.1108/IJCHM-12-2021-1560
  7. Bastiaansen, M., Lub, X.D., Mitas, O., Jung, T.H., Ascenção, M.P., Han, D.-I., Moilanen, T., Smit, B. and Strijbosch, W. (2019), "Emotions as core building blocks of an experience", International Journal of Contemporary Hospitality Management, Vol. 31 No. 2, pp. 651-668. https://doi.org/10.1108/IJCHM-11-2017-0761
  8. Cerdan Chiscano, M. and Binkhorst, E. (2019), "Heritage sites experience design with special needs customers", International Journal of Contemporary Hospitality Management, Vol. 31 No. 11, pp. 4211-4226. https://doi.org/10.1108/IJCHM-03-2018-0241
  9. He, M., Liu, B. and Li, Y. (2022), "Recovery experience of wellness tourism and place attachment: insights from feelings-as-information theory", International Journal of Contemporary Hospitality Management, Vol. 34 No. 8, pp. 2934-2952. https://doi.org/10.1108/IJCHM-10-2021-1237
  10. Kandampully, J., Zhang, T.(C). and Jaakkola, E. (2018), "Customer experience management in hospitality: A literature synthesis, new understanding and research agenda", International Journal of Contemporary Hospitality Management, Vol. 30 No. 1, pp. 21-56. https://doi.org/10.1108/IJCHM-10-2015-0549
  11. Khan, I. and Rahman, Z. (2017), "Development of a scale to measure hotel brand experiences", International Journal of Contemporary Hospitality Management, Vol. 29 No. 1, pp. 268-287. https://doi.org/10.1108/IJCHM-08-2015-0439
  12. Lee, M., Lee, S.(A). and Koh, Y. (2019), "Multisensory experience for enhancing hotel guest experience: Empirical evidence from big data analytics", International Journal of Contemporary Hospitality Management, Vol. 31 No. 11, pp. 4313-4337. https://doi.org/10.1108/IJCHM-03-2018-0263
  13. Liu, W., Sparks, B. and Coghlan, A. (2017), "Fun, inspiration and discovery: from momentary experiences to overall evaluations", International Journal of Contemporary Hospitality Management, Vol. 29 No. 7, pp. 1937-1955. https://doi.org/10.1108/IJCHM-12-2015-0735
  14. Luo, J.(G)., Wong, I.A., King, B., Liu, M.T. and Huang, G. (2019), "Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters", International Journal of Contemporary Hospitality Management, Vol. 31 No. 3, pp. 1309-1329. https://doi.org/10.1108/IJCHM-12-2017-0792
  15. Neuhofer, B., Celuch, K. and To, T.L. (2020), "Experience design and the dimensions of transformative festival experiences", International Journal of Contemporary Hospitality Management, Vol. 32 No. 9, pp. 2881-2901. https://doi.org/10.1108/IJCHM-01-2020-0008
  16. Poria, Y., Reichel, A. and Brandt, Y. (2011), "Dimensions of hotel experience of people with disabilities: an exploratory study", International Journal of Contemporary Hospitality Management, Vol. 23 No. 5, pp. 571-591. https://doi.org/10.1108/09596111111143340
  17. Rahimian, S., ShamiZanjani, M., Manian, A. and Esfidani, M.R. (2021), "A framework of customer experience management for hotel industry", International Journal of Contemporary Hospitality Management, Vol. 33 No. 5, pp. 1413-1436. https://doi.org/10.1108/IJCHM-06-2020-0522
  18. Shin, M., Back, K.-J., Lee, C.-K. and Lee, Y.-S. (2020), "Enhancing customer-brand relationship by leveraging loyalty program experiences that foster customer-brand identification", International Journal of Contemporary Hospitality Management, Vol. 32 No. 12, pp. 3991-4016. https://doi.org/10.1108/IJCHM-06-2020-0550
  19. Taheri, B., Farrington, T., Gori, K., Hogg, G. and O’Gorman, K.D. (2017), "Escape, entitlement, and experience: liminoid motivators within commercial hospitality", International Journal of Contemporary Hospitality Management, Vol. 29 No. 4, pp. 1148-1166. https://doi.org/10.1108/IJCHM-05-2015-0256
  20. Tung, V.W.S. and Au, N. (2018), "Exploring customer experiences with robotics in hospitality", International Journal of Contemporary Hospitality Management, Vol. 30 No. 7, pp. 2680-2697. https://doi.org/10.1108/IJCHM-06-2017-0322