Virtual Special Issue: Service Innovation

International Journal of Contemporary Hospitality Management

Welcome to our new virtual special issue (VSI) of the International Journal of Contemporary Hospitality Management (IJCHM) on ‘Service Innovation’ in hospitality and tourism. This VSI compiles 24 timely strong and impactful articles on Innovation in the context of hospitality and tourism services that have been previously published in IJCHM. These articles can help researchers, instructors and practitioners. Should you enjoy perusing the articles within this VSI, we would greatly encourage you to share the link with other scholars, colleagues, students and industry partners. We welcome your thoughts and recommendations, and any suggestions of new virtual issues. Please also feel free to peruse and share our previous virtual issues under the Journal News section.

Professor Fevzi Okumus 
Editor-in-Chief, IJCHM

  1. Hoang, G., Luu, T.T., Nguyen, T.T., Tang, T.T.T. and Pham, N.T. (2024), "Entrepreneurial leadership fostering service innovation in the hospitality firms: the roles of knowledge acquisition, market-sensing capability and competitive intensity", International Journal of Contemporary Hospitality Management, Vol. 36 No. 4, pp. 1143-1169. https://doi.org/10.1108/IJCHM-08-2022-0969 

  2. Xie, P. and Tian, F.F. (2024), "Mired in tasks: how daily workplace multitasking shapes employee service innovation behavior", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-04-2024-0533 

  3. Zhao, L., Bao, S., Jolly, P.M. and Su, Y. (2024), "Understanding the role of exploitative leadership in inhibiting service innovative behavior: a moderated mediation model", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-02-2024-0241 

  4. Buhalis, D., O’Connor, P. and Leung, R. (2023), "Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations", International Journal of Contemporary Hospitality Management, Vol. 35 No. 1, pp. 369-393. https://doi.org/10.1108/IJCHM-04-2022-0497 

  5. Park, H., Lee, M. and Back, K.-J. (2023), "A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas", International Journal of Contemporary Hospitality Management, Vol. 35 No. 12, pp. 4502-4534. https://doi.org/10.1108/IJCHM-07-2022-0875 

  6. Shin, H. (2023), "Exploring open innovation engagement process of hotel brand community members: motivation, empowerment and consequences", International Journal of Contemporary Hospitality Management, Vol. 35 No. 12, pp. 4451-4467. https://doi.org/10.1108/IJCHM-07-2022-0842 

  7. Luu, T.T. (2022), "Fostering green service innovation perceptions through green entrepreneurial orientation: the roles of employee green creativity and customer involvement", International Journal of Contemporary Hospitality Management, Vol. 34 No. 7, pp. 2640-2663. https://doi.org/10.1108/IJCHM-09-2021-1136 

  8. Yang, M., Luu, T.T. and Qian, D. (2022), "Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry", International Journal of Contemporary Hospitality Management, Vol. 34 No. 10, pp. 3881-3909. https://doi.org/10.1108/IJCHM-05-2021-0688 

  9. Yang, M., Luu, T. T., & Qian, D. (2022), "Group diversity and employee service innovative behavior in the hospitality industry: a multilevel model", International Journal of Contemporary Hospitality Management, Vol. 34 No. 2, pp. 808-35. https://doi.org/10.1108/IJCHM-06-2021-0822

  10. Yoo, C., Yeon, J. and Lee, S. (2022), "Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship", International Journal of Contemporary Hospitality Management, Vol. 34 No. 10, pp. 3677-3696. https://doi.org/10.1108/IJCHM-10-2021-1288 

  11. Anning-Dorson, T. and Nyamekye, M.B. (2020), "Be flexible: turning innovativeness into competitive advantage in hospitality firms", International Journal of Contemporary Hospitality Management, Vol. 32 No. 2, pp. 605-624. https://doi.org/10.1108/IJCHM-12-2018-1014

  12. Karatepe, O.M., Aboramadan, M. and Dahleez, K.A. (2020), "Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?", International Journal of Contemporary Hospitality Management, Vol. 32 No. 8, pp. 2497-2517. https://doi.org/10.1108/IJCHM-03-2020-0219 

  13. Pascual-Fernández, P., Santos-Vijande, M.L. and López-Sánchez, J.Á. (2020), "Harnessing innovation success in hotels: the interplay among key drivers of new service performance", International Journal of Contemporary Hospitality Management, Vol. 32 No. 9, pp. 2757-2776. https://doi.org/10.1108/IJCHM-12-2019-0988 

  14. Liu, Y., Li, C., McCabe, S. and Xu, H. (2019), "How small things affect the big picture? The effect of service product innovation on perceived experience value", International Journal of Contemporary Hospitality Management, Vol. 31 No. 7, pp. 2994-3014. https://doi.org/10.1108/IJCHM-10-2017-0655 

  15. Edghiem, F. and Mouzughi, Y. (2018), "Knowledge-advanced innovative behaviour: a hospitality service perspective", International Journal of Contemporary Hospitality Management, Vol. 30 No. 1, pp. 197-216. https://doi.org/10.1108/IJCHM-04-2016-0200 

  16. Horng, J.-S., Liu, C.-H.S., Chou, S.-F., Tsai, C.-Y. and Hu, D.-C. (2018), "Developing a sustainable service innovation framework for the hospitality industry", International Journal of Contemporary Hospitality Management, Vol. 30 No. 1, pp. 455-474. https://doi.org/10.1108/IJCHM-12-2015-0727 

  17. Li, M. and Hsu, C.H.C. (2018), "Customer participation in services and employee innovative behavior: The mediating role of interpersonal trust", International Journal of Contemporary Hospitality Management, Vol. 30 No. 4, pp. 2112-2131. https://doi.org/10.1108/IJCHM-08-2016-0465 

  18. Marasco, A., De Martino, M., Magnotti, F. and Morvillo, A. (2018), "Collaborative innovation in tourism and hospitality: a systematic review of the literature", International Journal of Contemporary Hospitality Management, Vol. 30 No. 6, pp. 2364-2395. https://doi.org/10.1108/IJCHM-01-2018-0043 

  19. Schuckert, M., Kim, T.T., Paek, S. and Lee, G. (2018), "Motivate to innovate: How authentic and transformational leaders influence employees’ psychological capital and service innovation behavior", International Journal of Contemporary Hospitality Management, Vol. 30 No. 2, pp. 776-796. https://doi.org/10.1108/IJCHM-05-2016-0282 

  20. Wang, T.-C., Tang, T.-W. and Cheng, J.-S. (2018), "Art-oriented model of hotel service innovation", International Journal of Contemporary Hospitality Management, Vol. 30 No. 1, pp. 160-177. https://doi.org/10.1108/IJCHM-02-2016-0059 

  21. Chen, J.-S., Kerr, D., Chou, C.Y. and Ang, C. (2017), "Business co-creation for service innovation in the hospitality and tourism industry", International Journal of Contemporary Hospitality Management, Vol. 29 No. 6, pp. 1522-1540. https://doi.org/10.1108/IJCHM-06-2015-0308

  22. Kuo, C.-M., Chen, L.-C. and Tseng, C.-Y. (2017), "Investigating an innovative service with hospitality robots", International Journal of Contemporary Hospitality Management, Vol. 29 No. 5, pp. 1305-1321. https://doi.org/10.1108/IJCHM-08-2015-0414 

  23. Sarmah, B., Kamboj, S. and Rahman, Z. (2017), "Co-creation in hotel service innovation using smart phone apps: an empirical study", International Journal of Contemporary Hospitality Management, Vol. 29 No. 10, pp. 2647-2667. https://doi.org/10.1108/IJCHM-12-2015-0681

  24. Alegre, I. and Berbegal-Mirabent, J. (2016), "Social innovation success factors: hospitality and tourism social enterprises", International Journal of Contemporary Hospitality Management, Vol. 28 No. 6, pp. 1155-1176. https://doi.org/10.1108/IJCHM-05-2014-0231