We are pleased to announce our 2020 Literati Award winners.

Outstanding Paper
Value of social robots in services: social cognition perspective
Martina Čaić, Dominik Mahr, Gaby Oderkerken-Schröder

Highly Commended Papers
Value co-destruction: a typology of resource misintegration manifestations
Gaurangi Laud, Liliana Bove, Chatura Ranaweera, Wei Wei Cheryl Leo, Jill Sweeney, Sandra Smith

Boosting service performance by dark chocolate seduction
Nanouk Verhulst, Hendrik Slabbinck, Iris Vermeir

Introducing the transformative service mediator: value creation with vulnerable consumers
Raechel Johns, Janet Davey

Outstanding Reviewers
Kimmy Chan
Arne De Keyser
Paul Harrigan