We are pleased to announce our 2021 Literati Award winners.

Outstanding Paper
Artificial intelligence: disrupting what we know about services
Dora E. Bock, Jeremy S. Wolter, O.C. Ferrell

Highly Commended Papers
Value creation and destruction in social marketing services: a review and research agenda
Nadia Zainuddin, Ross Gordon

The indirect experience of nature: biomorphic design forms in servicescapes
Deepak S. Kumar, Keyoor Purani, Shyam A. Viswanathan

Outstanding Reviewers
Genevieve O'Connor
Thomas Leclercq
Paul Patterson