We are pleased to announce our 2022 Literati Award winners.

Outstanding Paper
Towards a circumplex typology of customer service experience management practices: a dyadic perspective
Yasin Sahhar, Raymond Loohuis, Jörg Henseler

Highly Commended Papers
Co-creating dementia care: manoeuvring fractured reflexivity in service design
Ane Bast, Maria Taivalsaari Røhnebæk, Marit Engen
Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion
Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk, Silke Boenigk
The impact of coronavirus on business: developing service research agenda for a post-coronavirus world
Cristina Mele, Tiziana Russo-Spena, Valtteri Kaartemo

Outstanding Reviewers
Professor Annouk Lievens
Anna Farmaki
Tony Garry