We are pleased to announce our 2025 Literati Award winners!

Outstanding Paper

Retail Robots as Sales Assistants: How Speciesism Moderates the Effect of Robot Intelligence on Customer Perceptions and Behaviour

Peter Popkowski Leszczyc, University of Queensland, Australia
Nicolas Pontes, University of Queensland Business School, Australia
Jee Won Kim, Queensland University of Technology, Australia
Jorge Fiestas Lopez Guido, University of Queensland Business School, Australia
Sven Tuzovic, Queensland University of Technology, Australia

Outstanding Reviewers

Yves Van Vaerenberg 
Allard van Riel
Jeff Meyer

Highly Commended

Personal touch in digital customer service: A conceptual framework of relational personalization for conversational AI

Mohamed  Zaki, University of Cambridge, UK
Thomas Bohné, University of Cambridge, UK
Jan Hendrik Blümel, University of Cambridge, UK

The Edifying Body: The Role of Embodied Practices in the Social Production of Servicescapes

Athinodoros Chronis, California State University Stanislaus, US

Why do companies integrate products and services? Linking decision-makers’ personality traits and decision-making logics

Arjen van Witteloostuijn, Vrije Universiteit Amsterdam, Netherlands
Wim Coreynen, Zhejiang University School of Management, People's Republic Of China
Jonanna Vanderstraeten, Universiteit Antwerpen, Belgium
Joeri Van Hugten, Vrije Universiteit Amsterdam, Netherlands

To learn more about our Literati awards, please visit: https://www.emeraldgrouppublishing.com/our-awards/emerald-literati-awards