We are pleased to announce our 2024 Literati Award winners.

 

Outstanding Paper

A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)

Sertan Kabadayi, Michael Pirson, Reut Livne-Tarandach

Highly Commended Papers

Reducing deviant consumer behaviour with service robot guardians

Paula Dootson, Dominique A. Greer, Kate Letheren, Kate L. Daunt

How strategic design abilities address unmet value in service engagement strategies

Nijs Bouman, Lianne Simonse

Outstanding Reviewers

Maria Raciti
John Hansen